Letter from a customer to Lumley Insurance in Relation to Remedial contracted works

Date: Tue, January 25, 2011 12:28 pm
Email to Senior Claims Manager Lumley General Insurance

Hi Neil,

Just wish to report that Victor Building have recommenced work on the above project for which we are extremely grateful. Once again we are impressed with the speed and the professional way the work is progressing.

These chaps really know their business and cause the minimum of disruption as well which is a bonus. Their logical approach to the work required gives us complete confidence that the water problems we endured with this unit are certainly not likely to ever occur again.I wish to thank yourself and Lumleys for your attention and understanding in this matter and for honouring the terms of the building insurance contract in the way you have.

Yours sincerely,Jennifer & Ron West.